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Cypher is sunsetting - services end September 6, 2026 What you need to do
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Wind-Down Support

Every wind-down question, answered.

Timeline, withdrawals, refunds, rewards, your wallet, and what happens after — search or browse by topic.

Shutdown Timeline 2

What is happening to Cypher? Will there be reminders before the shutdown?

Account Access 2

Can I still access my Cypher account? Can I download my account statements and access my transaction history?

Card Usage 4

Can I continue using my Cypher card? When will my card stop working? Can I continue using Apple Pay / Google Pay? Can I continue withdrawing cash from ATMs? What happens to recurring subscriptions linked to my card?

Funds & Wallet Balances 12

How do I withdraw my card balance? Is my money safe? What happens to the funds in my account? What happens to the crypto in my wallet? What happens to my stablecoin balances? Do I need to withdraw my funds? Is there a deadline to withdraw funds? Will there be any withdrawal restrictions? Will withdrawal fees apply? What happens to unclaimed balances after shutdown? If I initiate a withdrawal now, how long does it take to process? How do I export my transaction history?

Deposits & Transfers 2

Can I still add funds to my account? Can I still transfer crypto into my wallet?

Rewards 6

Will I continue earning rewards? What happens to my pending rewards? What happens to rewards that have already been earned? When will rewards stop accruing? How do I claim my CYPR rewards and incentives? Can I claim my rewards after the wind-down?

Referrals 3

What happens to the referral program? Will referral rewards continue? What happens to pending referral rewards?

CYPR Protocol 16

Why is Cypher shutting down? What happens to the CYPR token? Why can't both the acquisition and the protocol continue? I purchased CYPR because I believed in the project. What happens now? Will I receive compensation or a buyback? Is Nium taking over the CYPR token? Is this the end of the Cypher team? Will there be new products in the future? Why launch a token if it was eventually going to be shut down? Are founders or employees being compensated while token holders receive nothing? Will emissions continue? What happens to the tokens in my wallet? Will CYPR remain listed on exchanges? What happens to my locked CYPR tokens? Should I sell my tokens? Will the token contract remain active? Will CYPR migrate to another chain, or will there be a replacement token? Why didn't you announce this sooner? Is this a rug pull? Why should anyone trust future products after this?

Premium 3

What happens to my Premium subscription? Will Premium benefits continue until the platform winds down? How can I stay updated?

Refunds, Chargebacks & Disputes 6

What happens if I am expecting a refund? What about merchant refunds that arrive after my card is cancelled? Can I still file a chargeback or dispute? Will existing disputes continue to be processed? What is the deadline to submit a dispute? What happens if a refund is processed after my account is closed?

Physical Card Purchases 3

I paid for a physical card. Can I get a refund? Will I still receive my physical card if it hasn't been shipped yet? Will shipping continue during the wind-down period?

Card Issuance & Applications 4

My card application is under review. What happens? My card has been approved but not issued. What happens? Can I still apply for a new card? Will my KYC information be transferred to Nium?

Connected Wallets & Self-Custody 5

What happens to assets held in my self-custody wallet? Will Cypher have access to my wallet after shutdown? Do I need to migrate my wallet to another provider? Can I still access my wallet after Cypher shuts down? How do I stay safe from scams during the wind-down?

Business Accounts 1

What happens to Cypher Business accounts?

Customer Support 5

How can I contact support? How long will support remain available? Will Discord remain active? Will the Telegram bot remain active? Where can I get updates during the transition?

Can't find your question? Email support@cypherhq.io — support runs through the wind-down.